The RSR Coach mobile app is a tool allowing shop owners, mechanics and automotive professionals the ability to access valuable information, helping them improve their business.
RSR Coach toolkit is based around attaining high levels of customer satisfaction, driving shop growth and improving customer retention within their organization. This application has a built in KPI calculator, training videos and access to best selling books focused on shop operations and customer satisfaction for Service Advisers and Shop Owners.
"Coach" Greg Marchand has over 25 years of unique experience in the automotive industry. Greg designs and delivers knowledge rich service management curriculum focused on customer service and customer satisfaction for the Service Sales Academy, conducts in-shop process consultations nationwide, and is the host of Repair Shop Rescue.